Terms of service
TERMS OF SERVICE
Last Updated: July 29, 2026
OVERVIEW
Welcome to My Melanin Hair.
The terms “we,” “us,” and “our” refer to My Melanin Hair.
My Melanin Hair operates this website and online store, including all related information, content, features, tools, products, and services, collectively referred to as the “Services.”
Our store is powered by Shopify, which provides the ecommerce platform that enables us to offer and deliver the Services to you.
These Terms of Service, referred to as the “Terms,” together with any policies referenced in them, explain your rights and responsibilities when accessing or using our Services.
These policies include our:
- Privacy Policy
- Refund Policy
- Shipping Policy
- Any other policies displayed on our website or during checkout
Please read these Terms carefully before using our Services.
By visiting our website, placing an order, or otherwise using the Services, you agree to be bound by these Terms and the policies referenced in them.
If you do not agree with these Terms, you should not access or use our Services.
Nothing in these Terms is intended to limit any consumer rights that cannot legally be waived under applicable law.
SECTION 1 – ELIGIBILITY, ACCESS, AND CUSTOMER ACCOUNTS
By using our Services, you confirm that:
- You are at least the age of majority in your country, state, or jurisdiction.
- You have the legal capacity to enter into an agreement with us.
- Any information you provide is accurate, current, and complete.
- You will use the Services only for lawful purposes.
To use certain features or place an order, you may be asked to provide information such as:
- Your name
- Email address
- Telephone number
- Billing address
- Shipping address
- Payment information
If customer accounts are available, you are responsible for maintaining the confidentiality of your account credentials and for activity conducted through your account.
You agree to contact us promptly if you believe your account has been accessed or used without authorization.
Customer accounts may not be sold, transferred, or assigned to another person without our written permission.
We may suspend or restrict access to an account where we reasonably believe there has been fraud, unauthorized activity, misuse of the Services, or a violation of these Terms.
SECTION 2 – PRODUCT INFORMATION
We make reasonable efforts to present our products accurately, including their:
- Images
- Ingredients
- Descriptions
- Sizes
- Textures
- Colors
- Prices
- Usage instructions
However, the appearance and color of a product may vary slightly depending on screen settings, lighting, natural ingredient variation, packaging updates, or manufacturing batches.
Because some of our products contain naturally derived ingredients, minor differences in color, texture, scent, or consistency may occur. These natural differences do not necessarily indicate that a product is defective.
We may update product descriptions, packaging, prices, ingredients, or availability where reasonably necessary.
We reserve the right to:
- Limit the quantity of products available to a customer or household
- Discontinue a product
- Restrict sales to certain locations
- Refuse orders that appear to be intended for unauthorized resale
Any material ingredient or product changes will be disclosed where required by applicable law.
SECTION 3 – PRODUCT USE AND INDIVIDUAL RESULTS
My Melanin Hair products are cosmetic personal care products designed to support moisture, softness, manageability, and the appearance of healthier-looking hair and edges.
Individual experiences and results may vary depending on factors including:
- Hair condition and texture
- Product usage
- Frequency and consistency of use
- Styling practices
- Personal sensitivities
- Health and environmental factors
Our products are not intended to diagnose, treat, cure, or prevent hair loss, scalp conditions, or any other medical condition.
Information provided on our website, social media channels, emails, product packaging, or advertisements is provided for general product education and is not medical advice.
Customers should:
- Review the ingredient list before use
- Follow the usage instructions provided
- Discontinue use if irritation or an adverse reaction occurs
- Consult a qualified healthcare professional regarding medical concerns
The presence of customer reviews, testimonials, photographs, or individual experiences does not guarantee that every customer will achieve the same results.
Any product-performance and health-related claims used by the store should be accurate and appropriately supported. Shopify and the FTC both state that marketing claims must be truthful and not misleading, with appropriate substantiation where required.
SECTION 4 – ORDERS AND ORDER ACCEPTANCE
Placing an order through our website constitutes an offer to purchase the selected products.
After an order is placed, you may receive an email acknowledging that we have received it. This acknowledgment does not necessarily mean that the order has been accepted.
An order is generally accepted after:
- Payment has been successfully authorized
- The order has passed any applicable verification checks
- We have confirmed product availability
- An order confirmation has been issued
We may decline or cancel an order for legitimate reasons, including:
- Suspected fraud or unauthorized payment
- Incorrect pricing or product information
- Product unavailability
- Shipping restrictions
- An incomplete or invalid delivery address
- An unusually large quantity suggesting unauthorized resale
- A violation of these Terms
If we cancel an order after payment has been collected, we will refund the applicable amount to the original payment method.
We will make reasonable efforts to notify you using the email address or contact details provided with your order.
SECTION 5 – ORDER CHANGES AND CANCELLATIONS
If you need to change or cancel an order, please contact:
Please contact us as soon as possible and include your order number.
We will make reasonable efforts to assist you. However, we cannot guarantee that an order can be changed or cancelled after it has entered processing or has been shipped.
If an order has already shipped, it will be handled in accordance with our Refund Policy and Shipping Policy.
SECTION 6 – PRICES, PROMOTIONS, AND BILLING
Product prices, promotions, offers, and discounts may change without prior notice.
The price charged for an order will be the price displayed during checkout and included in your order confirmation, subject to correction of clear pricing or technical errors.
Unless otherwise stated, displayed product prices may not include:
- Shipping charges
- Sales tax
- Customs duties
- Import taxes
- Brokerage fees
- Other government-imposed charges
Any applicable charges collected by us will be displayed during checkout before you complete your purchase.
For international orders, customers may be responsible for customs duties, taxes, or import charges assessed by their local authorities.
Promotional Offers
Promotional offers may be subject to:
- Eligibility requirements
- Geographic restrictions
- Product exclusions
- Expiration dates
- Quantity limits
- One offer per customer or household
Promotional codes generally cannot be combined unless explicitly stated.
Products advertised as free as part of a promotional bundle have no separate cash value.
We reserve the right to withdraw or correct a promotion where it contains a genuine technical, pricing, or publishing error.
SECTION 7 – PAYMENT AUTHORIZATION
By submitting payment information, you confirm that:
- You are authorized to use the selected payment method.
- The billing information provided is accurate.
- You authorize the applicable charges associated with your order.
- Your financial institution will honor the transaction.
Payments are processed through Shopify and authorized payment providers.
My Melanin Hair does not directly receive or store your complete payment card number or card security code through Shopify checkout.
We may conduct or use fraud-prevention checks before accepting or fulfilling an order.
If a payment cannot be authorized, the order may not be accepted or fulfilled.
SECTION 8 – SHIPPING AND DELIVERY
Order processing, shipping methods, estimated delivery times, tracking, delayed packages, and damaged shipments are explained in our Shipping Policy.
Delivery dates are estimates and may be affected by:
- Shipping carriers
- Weather conditions
- Holidays
- Customs processing
- Incorrect or incomplete addresses
- Unusually high order volume
- Events beyond our reasonable control
We will make reasonable efforts to process and ship orders within the timeframe communicated on our website or during checkout.
If we become aware that an order cannot be shipped within the timeframe originally communicated, we may contact you with an updated estimate and any available cancellation or refund options.
Lost or Delayed Packages
If a shipment is lost, damaged, or significantly delayed, please contact us at:
We will review the available tracking information and, where appropriate, assist with a carrier inquiry and work toward a reasonable resolution under our Shipping Policy and Refund Policy.
We do not recommend keeping the original sentence stating that all risk passes to the customer as soon as the parcel is handed to the carrier. It directly conflicts with the more reassuring promise that My Melanin Hair will help investigate lost or delayed deliveries.
SECTION 9 – RETURNS, REFUNDS, AND GUARANTEE
Returns, refunds, damaged products, replacements, and guarantee requests are governed by our Refund Policy.
Your first eligible order placed directly through mymelaninhair.com may be protected by our 90-Day Consistency Guarantee, subject to the eligibility requirements stated in the Refund Policy.
The guarantee is generally:
- Available for an eligible first order
- Limited to one guarantee claim per customer or household
- Required to be requested within 90 days of confirmed delivery
- Subject to the terms published in our Refund Policy
If these Terms conflict with our Refund Policy regarding a return, refund, or guarantee request, the Refund Policy will control for that issue.
Original shipping charges and other fees may be non-refundable except where otherwise stated in our Refund Policy or required by applicable law.
SECTION 10 – INTELLECTUAL PROPERTY
All content made available through the Services, including:
- Brand names
- Trademarks
- Logos
- Product names
- Product photographs
- Videos
- Graphics
- Written content
- Website design
- Icons and visual elements
is owned by, licensed to, or used with permission by My Melanin Hair and is protected by applicable intellectual property laws.
You may access and use the Services for personal and non-commercial purposes only.
You may not, without our prior written permission:
- Copy or reproduce website content for commercial purposes
- Modify or distribute our content
- Use our branding in a misleading way
- Republish product photographs or videos
- Scrape or systematically extract website content
- Claim ownership of our intellectual property
All rights not expressly granted are reserved.
SECTION 11 – REVIEWS, PHOTOS, AND CUSTOMER FEEDBACK
You may choose to submit reviews, comments, suggestions, photographs, videos, or other content, collectively referred to as “Feedback.”
By submitting Feedback to us, you confirm that:
- You created it or have permission to submit it.
- It does not violate another person’s rights.
- It is accurate to the best of your knowledge.
- It does not contain unlawful, threatening, defamatory, or misleading material.
- It does not include sensitive information that you do not want publicly displayed.
You grant My Melanin Hair a non-exclusive, worldwide, royalty-free license to use, reproduce, display, format, and share the Feedback for legitimate business and marketing purposes.
Where reasonably possible, we may identify Feedback using a first name, initials, username, or other attribution supplied by you.
We reserve the right to moderate or remove Feedback that:
- Violates these Terms
- Appears fraudulent
- Contains personal or confidential information
- Is abusive, discriminatory, or unlawful
- Makes unsupported medical claims
- Is unrelated to the relevant product or customer experience
We will not intentionally alter a review in a way that materially changes the customer’s meaning.
SECTION 12 – OPTIONAL AND THIRD-PARTY TOOLS
We may provide access to tools, applications, or features operated by third parties.
We do not necessarily control these third-party tools and cannot guarantee that they will always be available, accurate, secure, or error-free.
Your use of a third-party tool may also be governed by that provider’s own:
- Terms of service
- Privacy policy
- Cookie policy
- Other applicable agreements
You should review the relevant third-party terms before using such tools.
To the extent permitted by law, we are not responsible for losses caused solely by your use of an independent third-party service outside our control.
SECTION 13 – THIRD-PARTY LINKS
Our Services may contain links to websites, social media platforms, applications, or services operated by third parties.
These links are provided for convenience and do not necessarily indicate that we endorse or control the third party.
We are not responsible for the:
- Content
- Availability
- Security
- Products
- Services
- Privacy practices
of independent third-party websites.
You should review the terms and privacy practices of a third-party service before providing personal information or completing a transaction through it.
SECTION 14 – RELATIONSHIP WITH SHOPIFY
Our store is powered by Shopify, but products purchased through our store are sold by My Melanin Hair, not by Shopify.
My Melanin Hair is responsible for matters relating to:
- Product information
- Prices and promotions
- Order fulfillment
- Customer support
- Returns and refunds
- Product guarantees
- Compliance relating to the products we sell
Shopify provides the ecommerce platform and may process information or transactions in accordance with Shopify’s applicable terms and privacy policies.
Questions about a purchase from My Melanin Hair should be directed to:
SECTION 15 – PRIVACY
Our collection, use, processing, retention, and disclosure of personal information are governed by our Privacy Policy.
Because our store is powered by Shopify, Shopify and authorized service providers may process information required to operate the Services, process payments, prevent fraud, and support transactions.
By using the Services, you acknowledge that you have had an opportunity to review our Privacy Policy.
SECTION 16 – ERRORS, INACCURACIES, AND OMISSIONS
Occasionally, our website may contain typographical errors, inaccuracies, or omissions relating to:
- Product descriptions
- Pricing
- Promotions
- Offers
- Shipping charges
- Delivery estimates
- Product availability
We reserve the right to correct genuine errors and update inaccurate information.
If a clear pricing or product-information error affects an order that has not yet shipped, we may contact you to:
- Confirm the order at the corrected price or terms
- Offer an appropriate alternative
- Cancel the affected item or order
If we cancel an affected order after collecting payment, we will refund the applicable amount to the original payment method.
We will not modify the price of an accepted and fulfilled order merely because a later price or promotion is different.
SECTION 17 – PROHIBITED USES
You may not use our Services:
- For an unlawful or fraudulent purpose
- To violate intellectual property rights
- To impersonate another person
- To submit false payment or order information
- To transmit viruses, malware, or harmful code
- To interfere with the security or operation of the Services
- To harass, threaten, or harm another person
- To collect another person’s personal information without authorization
- To conduct unauthorized scraping, data mining, or automated extraction
- To resell products where such resale has not been authorized
- To submit false, misleading, or manipulated reviews
We may suspend or terminate access where we reasonably believe these Terms have been violated.
SECTION 18 – DISCLAIMER OF WARRANTIES
We make reasonable efforts to provide reliable Services and accurate product information.
However, except for any express promises made in our Refund Policy or required by law, the Services are provided on an “as available” basis.
To the fullest extent permitted by applicable law, we do not guarantee that:
- Website access will always be uninterrupted
- Every technical error will be corrected immediately
- The Services will be compatible with every device
- Every customer will experience the same product results
This section does not exclude:
- Our express 90-Day Consistency Guarantee
- Obligations contained in our Refund Policy
- Rights relating to damaged, defective, or incorrect products
- Consumer protections that cannot legally be excluded
SECTION 19 – LIMITATION OF LIABILITY
To the fullest extent permitted by applicable law, My Melanin Hair will not be liable for indirect, incidental, special, or consequential losses arising from the use of the Services where such losses were not reasonably foreseeable.
This may include:
- Lost profits
- Lost business opportunities
- Loss of data
- Indirect economic losses
Where liability cannot legally be excluded, our liability will be limited only to the extent permitted by applicable law.
Nothing in these Terms excludes or limits liability for:
- Fraud or intentional misconduct
- Gross negligence where it cannot legally be excluded
- Personal injury caused by legally actionable negligence
- Obligations expressly provided under our Refund Policy
- Consumer rights that cannot legally be waived
Subject to applicable law, our total liability arising from a specific order will not exceed the amount paid for that order.
SECTION 20 – TERMINATION
You may stop using the Services at any time.
We may suspend or terminate your access to the Services if we reasonably believe that you:
- Violated these Terms
- Used the Services fraudulently
- Interfered with website security
- Created a risk of harm to our customers, business, or service providers
Termination will not affect obligations or rights that arose before termination, including payment obligations, refund rights, intellectual property protections, and limitations that are intended to continue.
SECTION 21 – SEVERABILITY
If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the greatest extent legally permitted.
The remaining provisions will continue in effect.
SECTION 22 – ENTIRE AGREEMENT
These Terms and the policies referenced in them constitute the agreement between you and My Melanin Hair regarding your use of the Services.
A failure by us to enforce a provision on one occasion does not waive our right to enforce it later.
Section headings are provided for convenience and do not affect the interpretation of these Terms.
SECTION 23 – GOVERNING LAW
These Terms are governed by the laws of:
[INSERT THE COUNTRY OR U.S. STATE IN WHICH THE LEGAL BUSINESS IS REGISTERED]
without regard to conflict-of-law principles.
Any legal proceeding relating to these Terms will be handled by the courts that have lawful jurisdiction, subject to any mandatory consumer rights available in the customer’s place of residence.
Nothing in this section removes any consumer protection rights that cannot legally be waived.
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SECTION 24 – CHANGES TO THESE TERMS
We may update these Terms periodically to reflect changes to:
- Our Services
- Our business practices
- Our policies
- Applicable legal or regulatory requirements
When changes are made, we will update the “Last Updated” date and post the revised Terms on our website.
Changes will apply from the date the revised Terms are posted unless otherwise required by applicable law.
Any material change will not retroactively remove rights already earned under an accepted order or an eligible guarantee request.
SECTION 25 – CONTACT INFORMATION
For questions about these Terms, please contact:
My Melanin Hair
Email: support@mymelaninhair.com
For questions concerning an existing order, please include your order number and the email address used during checkout.