Privacy policy

Privacy Policy

Last Updated: February 22, 2026

My Melanin Hair operates this store and website, including all related information, content, features, tools, products, and services (collectively, the “Services”) to provide you with a curated shopping experience.

The Services are powered by Shopify, which enables us to operate and deliver our products and services to you.

This Privacy Policy explains how we collect, use, process, and disclose your personal information when you:

  • Visit our website

  • Use our Services

  • Make a purchase or transaction

  • Contact or communicate with us

If there is any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will control regarding the collection, processing, and disclosure of your personal information.

By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

When we refer to “personal information,” we mean information that identifies you or can reasonably be linked to you.

Personal information does not include anonymized or de-identified data.

Depending on how you interact with us, we may collect:

Contact Information

  • Name

  • Billing and shipping address

  • Email address

  • Phone number

Payment & Financial Information

  • Credit/debit card details

  • Payment confirmation

  • Transaction data

  • Billing information

Account Information

  • Username and password

  • Preferences and saved settings

Transaction Information

  • Items viewed, added to cart, or purchased

  • Returns, exchanges, cancellations

  • Purchase history

Communications

  • Messages sent to customer support

  • Emails and other correspondence

Device & Usage Information

  • IP address

  • Browser and device details

  • Interaction with our website

Sources of Personal Information

We may collect information:

  • Directly from you when you create an account, place an order, or contact us

  • Automatically through cookies and similar technologies

  • From service providers who support our operations

  • From partners or third parties, where permitted by law

How We Use Your Information

We use your personal information for the following purposes:

1. To Provide and Improve Our Services

  • Process payments

  • Fulfill and ship orders

  • Manage accounts

  • Provide customer support

  • Personalize your shopping experience

2. Marketing & Advertising

  • Send promotional emails or offers

  • Display personalized advertisements

  • Recommend relevant products

You may opt out of marketing communications at any time.

3. Security & Fraud Prevention

  • Verify your identity

  • Prevent fraud or misuse

  • Maintain secure transactions

4. Legal Compliance

  • Comply with applicable laws

  • Respond to lawful requests

  • Enforce our policies

How We Share Information

We may disclose personal information:

  • With Shopify and service providers (payment processing, shipping, IT services, analytics)

  • With marketing partners for advertising purposes

  • When required by law or legal process

  • In connection with a business transaction (e.g., merger, acquisition)

We do not sell personal information in exchange for monetary compensation.

Relationship with Shopify

Our store is hosted by Shopify.

Shopify may collect and process personal information to operate and improve the Services. Some data may be transferred to and processed in countries outside your residence.

To learn more, you may review the Shopify Consumer Privacy Policy at:
https://privacy.shopify.com

Children’s Privacy

Our Services are not directed to children.

We do not knowingly collect personal information from individuals under the age of 16. If you believe a child has provided personal information, please contact us to request deletion.

Data Security & Retention

We implement reasonable safeguards to protect your information. However, no system is completely secure.

We retain personal information only as long as necessary to:

  • Provide Services

  • Comply with legal obligations

  • Resolve disputes

  • Enforce agreements

Your Rights

Depending on your location, you may have rights including:

  • Right to Access your personal information

  • Right to Delete your information

  • Right to Correct inaccurate data

  • Right to Data Portability

  • Right to Opt-Out of Targeted Advertising

To exercise your rights, please contact us at the email below.

We will not discriminate against you for exercising your privacy rights.

International Transfers

Your information may be transferred and processed outside your country of residence.

Where required, we rely on legally recognized transfer mechanisms, including Standard Contractual Clauses.

Changes to This Policy

We may update this Privacy Policy periodically.

When changes are made, we will:

  • Update the “Last Updated” date

  • Post the revised version on our website

Contact Us

If you have questions regarding this Privacy Policy or wish to exercise your rights, please contact:

Email: support@mymelaninhair.com