Privacy Policy

Last Updated: July 29, 2026

My Melanin Hair operates this website and store, including all related content, features, products, tools, and services collectively referred to as the “Services.”

Our store is powered by Shopify, which provides the ecommerce platform that enables us to offer our products and Services to you.

This Privacy Policy explains how My Melanin Hair collects, uses, processes, retains, and discloses your personal information when you:

• Visit or browse our website
• Use our Services
• Create or use a customer account
• Add products to your cart
• Place an order or complete a transaction
• Contact our customer care team
• Subscribe to marketing communications
• Otherwise interact with us

By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.

If there is a conflict between our Terms of Service and this Privacy Policy regarding the collection, use, processing, or disclosure of personal information, this Privacy Policy will control.

Personal Information We Collect

“Personal information” means information that identifies you or can reasonably be linked to you.

It does not include information that has been anonymized, aggregated, or de-identified so that it can no longer reasonably identify you.

Depending on how you interact with us, we may collect the following categories of information.

Contact Information

• Full name
• Email address
• Telephone number
• Billing address
• Shipping address

Order and Transaction Information

• Products viewed, added to your cart, or purchased
• Order number
• Purchase history
• Discounts and promotional offers used
• Shipping and delivery information
• Returns, refunds, replacements, and cancellations
• Transaction status and payment method type

Payment Information

Payments are processed through Shopify and authorized payment providers.

My Melanin Hair does not directly receive or store your complete payment card number or card security code through Shopify checkout.

We may receive limited payment and transaction information, such as:

• Payment status
• Payment method type
• Billing details
• Transaction identifiers
• Limited card details, such as the last digits of a payment card

Payment providers may process your information in accordance with their own privacy policies.

Customer Account Information

If customer accounts are available, we may collect:

• Account name
• Email address
• Saved addresses
• Account preferences
• Order history
• Other information associated with your account

Account authentication information may be processed by Shopify or another authorized authentication provider.

Customer Care and Communications

We may collect information that you provide when contacting us, including:

• Emails and customer support messages
• Your order number
• Questions, feedback, or complaints
• Photos you voluntarily provide regarding a damaged, defective, or incorrect item
• Records of our communications with you

Device and Usage Information

When you use our website, we and our service providers may automatically collect information such as:

• IP address
• Browser type
• Device type
• Operating system
• Approximate location derived from your IP address
• Pages viewed
• Products viewed
• Links clicked
• Time spent on the website
• Cart and checkout activity
• Referral source
• Interactions with our website and advertisements

Marketing and Preference Information

We may collect information about:

• Your marketing preferences
• Email subscription status
• Products or content that may interest you
• Your interactions with promotional emails
• Your interactions with our advertisements

How We Collect Personal Information

We may collect personal information from the following sources:

Directly From You

For example, when you:

• Place an order
• Create an account
• Subscribe to emails
• Contact customer support
• Request a refund or replacement
• Submit information through our website

Automatically

We may collect information automatically through:

• Cookies
• Pixels
• Tags
• Web beacons
• Analytics tools
• Similar tracking technologies

From Shopify and Service Providers

We may receive information from service providers that help us operate our store, including providers of:

• Ecommerce hosting
• Payment processing
• Order fulfillment
• Shipping and delivery
• Customer support
• Email marketing
• Website analytics
• Fraud prevention
• Advertising and marketing

From Advertising and Business Partners

Where permitted by law, we may receive information from advertising platforms, social media platforms, analytics providers, and other business partners.

How We Use Your Personal Information

We use personal information only for legitimate business purposes, including the following.

1. Providing Our Services

We may use your information to:

• Process payments
• Confirm and fulfill orders
• Arrange shipping and delivery
• Send order and tracking updates
• Process refunds and replacements
• Maintain customer accounts
• Respond to questions and customer care requests
• Provide requested products and Services

2. Improving Your Shopping Experience

We may use information to:

• Remember your preferences
• Maintain your shopping cart
• Recommend relevant products
• Improve website performance
• Understand how customers use our website
• Develop and improve our products, Services, and customer experience

3. Marketing and Advertising

Where permitted by law, we may use information to:

• Send promotional emails
• Inform you about products, offers, or updates
• Measure the effectiveness of advertising
• Display advertisements that may be relevant to you
• Create or use advertising audiences
• Understand how customers interact with our marketing

You may unsubscribe from promotional emails at any time by using the unsubscribe link included in our marketing emails.

Unsubscribing from promotional emails will not prevent us from sending necessary transactional communications, such as order confirmations, shipping updates, or customer service responses.

4. Security and Fraud Prevention

We may use information to:

• Verify transactions
• Detect or prevent fraud
• Identify suspicious activity
• Protect our customers, business, and Services
• Enforce our policies
• Maintain the security and integrity of our website

5. Legal and Regulatory Compliance

We may use or disclose information to:

• Comply with applicable laws and regulations
• Respond to valid legal requests
• Maintain required business and tax records
• Establish, exercise, or defend legal claims
• Protect the rights, safety, and property of My Melanin Hair, our customers, or others

Cookies and Similar Technologies

We and our service providers may use cookies, pixels, analytics tools, and similar technologies to operate and improve our website.

These technologies may be used to:

• Keep the website functioning properly
• Remember items in your cart
• Remember your preferences
• Maintain website security
• Understand website usage and performance
• Measure marketing effectiveness
• Provide relevant advertising
• Prevent fraud and misuse

Some cookies are necessary for the website to operate. Other cookies, including certain analytics and advertising cookies, may be optional depending on your location.

Where required, you can manage your cookie preferences through the cookie banner or privacy preference tool displayed on our website.

Blocking certain cookies may affect the functionality or personalization of the Services.

How We Disclose Personal Information

We may disclose personal information only as reasonably necessary for the purposes described in this Privacy Policy.

Shopify

Our store is hosted by Shopify. Shopify processes information to operate, secure, support, and improve the ecommerce platform and related services.

Service Providers

We may disclose information to trusted service providers that assist us with:

• Payment processing
• Website hosting
• Order fulfillment
• Shipping and logistics
• Email and customer communications
• Analytics
• Advertising
• IT and security
• Fraud prevention
• Customer support

These service providers may use information only as permitted by their agreements with us and applicable law.

Advertising and Marketing Partners

We may disclose certain device, browsing, purchase, or interaction information to advertising and marketing partners to:

• Measure advertising performance
• Understand customer behavior
• Create advertising audiences
• Display relevant advertisements

Legal and Safety Reasons

We may disclose information when reasonably necessary to:

• Comply with applicable law
• Respond to a court order, subpoena, or other valid legal process
• Investigate suspected fraud
• Protect the safety, rights, and property of our customers, My Melanin Hair, or others
• Enforce our agreements and policies

Business Transactions

If My Melanin Hair is involved in a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction, personal information may be transferred as part of that transaction, subject to applicable law.

Sale, Sharing, and Targeted Advertising

We do not sell personal information in exchange for money.

However, some privacy laws define “sale” or “sharing” broadly. Under these laws, certain disclosures to advertising, analytics, or marketing partners may be considered:

• A sale of personal information
• Sharing for cross-context behavioral advertising
• Processing for targeted advertising

Where applicable, you may opt out of these activities by selecting the “Your Privacy Choices” link available in the footer or privacy section of our website.

Where required by applicable law and supported by our systems, we may also recognize eligible browser-based opt-out signals, such as the Global Privacy Control.

Opting out of targeted advertising does not mean you will stop seeing advertisements. It may mean that the advertisements you see are less personalized.

Relationship With Shopify

Shopify provides the platform that powers our store and may process personal information when you interact with our Services.

Shopify may use information to:

• Provide and secure the ecommerce platform
• Process transactions
• Prevent fraud
• Improve Shopify services
• Provide enhanced or personalized commerce features where applicable

Shopify may process information in countries outside your country of residence.

You can learn more by reviewing the Shopify Consumer Privacy Policy.

In the Shopify editor, link the words “Shopify Consumer Privacy Policy” to Shopify’s official consumer privacy page.

Marketing Communications

You may unsubscribe from promotional emails at any time by selecting the unsubscribe link included at the bottom of our marketing emails.

You may still receive non-promotional communications relating to:

• Your orders
• Shipping and delivery
• Refunds
• Customer service requests
• Security or policy updates

We do not charge a fee for unsubscribing from marketing communications.

Children’s Privacy

Our Services are not directed to children under the age of 16.

We do not knowingly collect personal information from children under 16.

If you are a parent or guardian and believe that a child has provided personal information to us, please contact us at support@mymelaninhair.com so we can review and, where appropriate, delete the information.

Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information.

Payments are processed through Shopify and authorized payment providers rather than directly through My Melanin Hair.

However, no method of transmission over the internet or electronic storage system can be guaranteed to be completely secure.

Please do not send your complete payment card number, card security code, password, or other highly sensitive financial information to us by email or social media message.

Data Retention

We retain personal information only for as long as reasonably necessary to:

• Provide our Services
• Complete transactions
• Maintain business and tax records
• Provide customer support
• Prevent fraud
• Resolve disputes
• Enforce agreements
• Comply with legal obligations

The applicable retention period may depend on:

• The type of information
• The purpose for which it was collected
• Our relationship with you
• Applicable legal, accounting, or regulatory requirements

When information is no longer reasonably required, we may delete, anonymize, or securely dispose of it.

Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate information
• Request deletion of eligible personal information
• Request a portable copy of certain information
• Request restriction of processing
• Object to certain processing
• Withdraw consent where processing is based on consent
• Opt out of targeted advertising
• Opt out of the sale or sharing of personal information
• Appeal a decision regarding a privacy request, where applicable

You may exercise applicable rights by contacting:

support@mymelaninhair.com

Please include:

• Your full name
• The email address associated with your order or account
• The privacy right you wish to exercise
• Sufficient information for us to identify the relevant records

We may need to take reasonable steps to verify your identity before completing a request.

We may deny or limit a request where permitted or required by law, including when we cannot reasonably verify your identity or when retaining information is necessary to comply with legal obligations.

We will not discriminate against you for exercising an applicable privacy right.

You may also manage eligible advertising data choices through the Your Privacy Choices link on our website.

International Data Transfers

My Melanin Hair, Shopify, and our service providers may process personal information in countries outside your country of residence.

These countries may have privacy laws that differ from the laws in your country.

Where required by applicable law, we or our service providers may use recognized safeguards for international transfers, such as contractual protections or other legally approved transfer mechanisms.

Third-Party Websites and Services

Our website may contain links to websites, platforms, or services operated by third parties.

We are not responsible for the privacy, security, or content practices of third-party websites.

We encourage you to review the privacy policy of any third-party website or service before providing personal information.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to:

• Our Services
• Our business practices
• Our technology
• Our legal or regulatory obligations

When we make changes, we will update the “Last Updated” date and post the revised Privacy Policy on our website.

Where required by law, we may also provide additional notice of material changes.

Contact Us

For questions about this Privacy Policy or to exercise an applicable privacy right, please contact:

My Melanin Hair
Email: support@mymelaninhair.com