Refund policy
Refund Policy & 90-Day Consistency Guarantee
At My Melanin Hair, we want you to feel confident when starting a new hair and scalp care routine. That is why your first order placed directly through mymelaninhair.com is protected by our 90-Day Consistency Guarantee.
90-Day Consistency Guarantee
Hair and scalp care can take time and consistency. If you are not satisfied with your first order, please contact us within 90 days of confirmed delivery at:
Please include:
- Your order number
- The email address used at checkout
- A brief description of your experience
No before-and-after photos are required for a satisfaction-based guarantee request.
Eligibility
The 90-Day Consistency Guarantee:
- Applies only to your first order placed directly through mymelaninhair.com
- Is limited to one guarantee claim per customer or household
- Must be requested within 90 days of confirmed delivery
- Does not apply to purchases made through third-party marketplaces or unauthorized sellers
Refund Amount and Processing Time
If your request meets the eligibility requirements, we will refund the product purchase price paid after any discounts.
Original shipping charges, expedited shipping charges, customs duties, and import fees are non-refundable, unless the order arrived damaged, defective, or incorrect.
Refunds will be issued to the original payment method.
After your refund has been issued, your bank or payment provider may take up to 10 business days to display the funds in your account.
Returns
Because our products are personal care items, opened or used products generally do not need to be returned for an eligible 90-Day Consistency Guarantee request.
Please do not send a product back unless our customer care team provides return instructions.
Unopened and unused products may be returned within 30 days of confirmed delivery.
Customers are responsible for return shipping costs unless the product arrived damaged, defective, or incorrect.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, leaking, or incorrect, please contact us within 7 days of delivery at:
Please include:
- Your order number
- A brief description of the issue
- Clear photos of the product and shipping packaging
Once the issue has been reviewed, we will provide an appropriate replacement or refund at no additional product or shipping cost to you.
Results Disclaimer
Individual results may vary.
My Melanin Hair products are cosmetic personal care products designed to support moisture, softness, manageability, and the appearance of healthier-looking hair and edges.
Our products are not intended to diagnose, treat, cure, or prevent hair loss, scalp conditions, or any other medical condition.