Our customer care team generally responds within 1–2 business days, Monday through Friday, excluding U.S. holidays.
For questions about an existing order, please include:
Your order number
The email address used at checkout
A brief description of how we can help
Photos, where relevant, for a damaged, defective, leaking, or incorrect item
Including this information will help us review your request more quickly.
Payment Security
Payments are processed through Shopify and authorized payment providers.
My Melanin Hair will never ask you to send your complete credit card number, card security code, account password, or other sensitive payment information by email or social media message.
Returns and Refunds
Before returning a product, please contact us and review our Refund Policy.
Please do not send a product back unless our customer care team provides return instructions, as unauthorized returns may delay or prevent processing.
