Shipping policy
SHIPPING POLICY
Last Updated: July 29, 2026
My Melanin Hair ships orders from the United States. We aim to make the delivery process clear and reliable, and tracking is provided for every eligible shipment.
Order Processing
Orders are generally processed within 1–2 business days, Monday through Friday, excluding U.S. holidays.
Orders placed on weekends or holidays will begin processing on the next business day.
Once your order has shipped, you will receive a shipping confirmation email with your tracking information.
Chỉ giữ thời gian 1–2 business days nếu đơn vị fulfillment của bạn thực sự đáp ứng được thời gian này.
Estimated U.S. Delivery Time
Most U.S. orders are delivered within 3–7 business days after shipment.
Please note that the processing period occurs before the estimated delivery period begins.
Delivery dates are estimates and may be affected by:
- Carrier delays
- Severe weather
- U.S. holidays
- High order volumes
- Incorrect or incomplete addresses
- Events outside our reasonable control
If we become aware that your order cannot be shipped within the timeframe originally communicated, we will contact you with an updated estimate and any available options.
Shipping Rates
Any applicable shipping charges will be clearly displayed at checkout before you complete your purchase.
Free standard shipping may be available on eligible U.S. orders when stated on the product page or during checkout.
Shipping Address
Please carefully review your shipping address before completing your order.
If you notice an error, contact us as soon as possible at:
Please include your order number and the correct shipping address.
We will make reasonable efforts to update your address before fulfillment. However, address changes cannot be guaranteed once an order has entered processing or has shipped.
Customers are responsible for providing an accurate and complete delivery address. If an address error causes a delay, failed delivery, or return to sender, we will review the available options with you.
Additional shipping charges may apply if an order needs to be resent because an incorrect or incomplete address was provided at checkout.
Tracking Information
Once your order ships, tracking information will be sent to the email address used at checkout.
You can follow your shipment through:
- The tracking link in your shipping confirmation email
- Your Shopify order status page
- The Shop app, where available
Please allow 24–48 hours after receiving your shipping confirmation email for the carrier’s tracking system to display movement.
If you do not see the email, please check your spam or promotions folder.
Delayed or Lost Packages
If your package has not arrived within the estimated delivery period or the tracking information has not updated for an extended period, please contact:
Please include your order number.
We will review the tracking information and, where appropriate:
- Help investigate the shipment
- Contact or direct you to the shipping carrier
- Assist with a carrier claim
- Work toward an appropriate replacement, reshipment, or refund based on the circumstances
Please contact us before filing a payment dispute so that we have an opportunity to investigate and help resolve the issue.
Packages Marked as Delivered
If the carrier marks your package as delivered but you cannot locate it, please:
- Check your mailbox, front door, side entrance, reception area, and other safe delivery locations.
- Ask household members, neighbors, or building staff whether they accepted the package.
- Confirm that the shipping address on your order is correct.
- Allow up to 48 hours, as some carriers may mark a package as delivered shortly before final delivery.
If the package still cannot be located, contact the carrier and email us at support@mymelaninhair.com with your order number.
We will review the available tracking information and help determine the appropriate next steps.
Returned-to-Sender Packages
A package may be returned to us because of:
- An incorrect or incomplete address
- An unsuccessful delivery attempt
- Failure to collect the package
- Carrier restrictions
- Refusal of delivery
If your package is returned to sender, please contact us.
Once the returned package has been confirmed, we will review whether the order is eligible for:
- Reshipment
- Store credit
- A refund for the product purchase price
Original shipping fees and additional reshipping costs may be non-refundable, unless the return resulted from an error by My Melanin Hair or the shipping carrier.
Damaged, Defective, or Incorrect Orders
If your package or product arrives damaged, defective, leaking, or incorrect, please contact us within 7 days of delivery at:
Please include:
- Your order number
- A brief description of the issue
- Clear photos of the product
- Clear photos of the shipping packaging and label
Once the issue has been reviewed, we will provide an appropriate replacement or refund at no additional product or shipping cost to you.
International Shipping
Available international destinations, shipping rates, and estimated delivery times will be displayed at checkout.
International customers may be responsible for:
- Customs duties
- Import taxes
- Brokerage fees
- Other charges imposed by local authorities
These charges are not controlled by My Melanin Hair and are generally not included in the product or shipping price, unless explicitly stated at checkout.
International delivery times may vary because of customs processing and local carrier delays.
Nếu cửa hàng hiện chỉ giao trong Mỹ, hãy xóa toàn bộ mục International Shipping và thêm câu:
“At this time, we only ship to eligible addresses within the United States.”
Contact Us
For shipping, delivery, or tracking questions, please contact:
My Melanin Hair
Email: support@mymelaninhair.com
For faster assistance, please include your order number and the email address used at checkout.