Shipping policy

Shipping Policy

My Melanin Hair ships from the United States.

Estimated Delivery Time

Most US orders are delivered within 3–7 business days.

Delivery times may vary depending on your location, carrier delays, holidays, weather conditions, or address issues.

Order Processing

After your order is placed, we will begin processing it as soon as possible.

Once your order ships, you will receive a confirmation email with tracking information.

Shipping Address

Please make sure your shipping address is correct before placing your order.

We are not responsible for delays or lost packages caused by incorrect or incomplete addresses.

Tracking Information

Once your order ships, tracking information will be sent to the email address used at checkout.

Please allow some time for the tracking link to update after it is created.

Lost or Delayed Packages

If your package appears to be lost or significantly delayed, please contact us at support@mymelaninhair.com with your order number.

We will help review the issue and work toward a reasonable solution.

Damaged Packages

If your package arrives damaged, please contact us within 7 days of delivery with photos of the product and packaging.